Casino VIP Host Guide

A casino VIP host relationship is one of the most practical ways to reduce your cost per trip. Hosts can book rooms when the website shows nothing available, add free play to your account before you arrive, and get you into events that are never publicly advertised. This guide explains what hosts actually do, how to get one, and how to use the relationship without overplaying it.

What a Casino VIP Host Does

A VIP host is a casino employee assigned to manage relationships with players the property wants to retain. Their job is to make high-value players feel valued — and to keep them coming back. To do that, they have access to systems and comp budgets that front-line employees and self-service kiosks do not.

Hosts can issue room reservations, apply comp offers directly to accounts, waive resort fees, arrange dining reservations at booked-out restaurants, add free play, and invite players to private tournaments and events. They also serve as a point of escalation when standard customer service channels are slow.

How to Get a Host

Most casinos assign hosts through two paths:

• Automatic assignment — reaching a qualifying tier level or theoretical loss threshold triggers an automatic host assignment. You typically receive contact information by mail or email. At Caesars Rewards, Diamond tier commonly triggers this. At MGM, it varies by property but Gold and Platinum tiers provide host contact eligibility at many locations.
• Direct request — visit the players club desk and ask to be connected with a host. A simple, direct approach works: “I visit regularly and would like to establish a host contact.” If you have an established visit history, most properties will connect you even before you hit the automatic threshold.

There is no need to build up to the request or explain your play style. The players club desk handles this routinely.

What to Ask Your Host For

Prioritize requests by tangible value to your sessions:

1. Room reservations — especially during high-demand periods when online booking shows no availability. A host can often find a room that the public system does not.
2. Resort fee waivers — many tier levels at major chains include resort fee waivers, but confirming with your host ensures you get it applied correctly.
3. Free play offers — hosts can frequently add free play credits to your account ahead of a visit, beyond what the automated mailer system generates.
4. Food and beverage comps — dining credits and restaurant reservations at properties with hard-to-book restaurants represent genuine value.
5. Tournament and event invitations — private slot tournaments, player appreciation events, and show tickets are available to players at certain levels and are not always publicly advertised.

What Hosts Can Do That Self-Service Cannot

The primary advantages of a host over self-service booking and kiosk comps:

• Book rooms during sold-out periods that the website and app cannot access
• Issue comp offers beyond what the automated system generates from your play history
• Provide invitations to private events that are not publicly listed or advertised
• Coordinate across departments — rooms, dining, and entertainment — in a single conversation rather than through separate systems
• Escalate and resolve service issues faster than standard customer service channels

When Not to Rely on a Host

Hosts are for bigger asks. Small requests — redeeming standard tier benefits, checking point balances, requesting a comp meal that your tier automatically covers — are handled faster at the players club desk or through the casino app. Contacting your host for every minor request signals that you do not understand how the relationship works, and it will make the host less responsive over time.

Use the host for situations where their specific access and comp authority make a difference: sold-out room nights, larger free play requests, event invitations, or anything that requires a human decision rather than an automated transaction.

How to Maintain the Relationship

A host relationship builds over time. The first outreach rarely produces the best results; hosts extend more generous benefits to players they know and trust will return.

• Respond to their outreach — when your host sends a seasonal offer or checks in, respond even if you have nothing planned. It keeps the relationship active.
• Give advance notice of upcoming visits — email or text your host before a trip and ask about current offers and room availability. This is low effort and occasionally produces meaningful comp value.
• Be specific in your requests — asking for a room on a particular night gets a clear answer. A vague “any offers available?” gets a vague response.
• Use email or text for routine requests — most hosts prefer this and it creates a record. Not every ask needs a phone call.
• Be straightforward about what you want — hosts work with players who have specific goals. Telling your host you are planning a two-night visit and need a room is clearer than hinting at it.
• Match your requests to your play history — asking for more than your visit history warrants will undermine the relationship. Build the relationship at a sustainable pace.

Frequently Asked Questions